FAQ

FAQ - Frequently Asked Questions about MotoGP Ticket Orders

FAQ - Frequently Asked Questions

Official site?

Sometimes, our customers ask if our website is the "official site" for buying MotoGP tickets. We would like to clarify that we are an official and authorized distributor for MotoGP tickets. It is important to note that the tickets for the Grand Prix events are not issued directly by the MotoGP organization but come from the circuits hosting the events. The reason why our tickets are generally more affordable than those available on the MotoGP website is that their platform applies higher additional fees than ours. Regarding ticket availability, we manage our own quotas, which we purchase directly from the circuits in advance. These quotas are handled exclusively and are not dependent on the availability listed on the "official" MotoGP website.

How to set up a hotel + ticket package for seniors (65+)?

For adults over 65, there is a discount on circuit tickets (for Catalonia and Aragon), but not on hotel stays. Therefore, you should complete the order as if it were for an adult under 65. Once the product is added to the cart and you proceed to checkout, the order form will appear, where you need to enter your details, address, payment method, etc. In this form, there is a comments field. This is where you should indicate the age of each senior to apply the corresponding discounts. After submitting the order, you will automatically receive a summary email with your identification number and the total amount. This first email does not yet reflect the price adjustments for seniors. Therefore, you must wait for a second email (usually within 24 hours) with the updated amounts based on the comments you included in the form. If you do not receive this email within 72 hours, please contact us by phone at 937671441 or by emailing info(at)motogpspain.com.

We are traveling with minors. How can I book a hotel + ticket package?

Minors are not accounted for in the product options due to the specific conditions of each hotel. In this case, you must complete the order without considering the age of the minors. That is, you must place the order for the total number of people, treating the children as adults. Once the product is added to the cart and you proceed to checkout, the order form will appear, where you need to enter your details, address, payment method, etc. In this form, there is a comments field. This is where you should indicate that you are traveling with minors, specifying the age of each child so we can apply ticket and accommodation discounts according to the selected hotel's terms. Finally, submit the order by pressing the corresponding button. You will automatically receive a summary email with your order number, total amount, and all the information needed to make the payment. This first email does not yet reflect the price adjustments for minors. You will need to wait for a second email (usually within 24 hours) with the updated amounts based on the comments you included in the form. If you do not receive this email within 72 hours, please contact us by phone at 937671441 or by emailing info(at)motogpspain.com.

How to complete a hotel package order if one participant will not attend the circuit and does not need a ticket?

Simply complete the order for the total number of people and, in the order form, indicate how many will not be attending the circuit. You will then receive an email with the order modification, deducting the cost of the unused tickets from the total amount. *After placing the order, you will receive an initial automatic email. No action is needed with this email. Wait for the second email with the modifications to proceed with the payment. 

Are tickets personalized?

No, tickets are not personalized. Therefore, it is possible for different people to use them. For example, on Friday, the tickets can be used by cousins, on Saturday by children, and on Sunday by parents. 

How to pay and receive tickets?

We offer several options for receiving tickets and two payment methods.

How can I receive the tickets?
– Tickets will be sent via email in "e-ticket" format. You must select the "e-tickets" option in the "shipping and payment" dropdown menu. It is important to note that packages include a gift, which is lost with e-tickets since it cannot be sent via email. Additionally, orders consisting only of tickets come with a lanyard (neck pass) and a holder for storing the ticket, which is also lost when choosing the "e-tickets" option.
– For hotel packages on the Costa, tickets can be picked up at the hotel reception. This option is convenient if the client arrives at the hotel in the late afternoon or evening. However, if the trip is planned to arrive at the circuit in the morning, the most appropriate option would be the e-ticket or pickup at the accreditation center (VIP pass only). For Jerez, Aragon, and Valencia, tickets will be sent by email. Only VIP passes can choose between courier delivery or pickup at the accreditation center.

How can I pay for my order?
We offer two payment options: – Bank transfer (wire or account deposit). – Credit card (secure e-commerce). This is the most commonly used, convenient, and fastest option.

What is the Accreditation Center entry, and where is it located?

The Accreditation Center is strategically located and is a stop for the Circuit Shuttle Bus. This means:
a) Customers arriving in their own vehicle can stop right in front of the accreditation center, collect their tickets, and enter the circuit.
b) Customers using public transportation can go to the accreditation center, collect their tickets, and continue with the shuttle bus, which will take them around the circuit to their desired entry gate. The shuttle bus is a free service provided by the circuit.
Customers arrive at the accreditation center throughout the day and over the weekend, so there is no massive crowding, meaning no queues or long waits. Ticket delivery usually takes 1 to 2 minutes!
Customers must present the “Ticket Voucher” (a voucher we send about three weeks before the GP) and their ID or another valid identification document.

Can the facilities be visited during the Grand Prix weekend?

No, during the Grand Prix weekend, access is highly restricted. However, you can walk around the circuit on the outside, behind the grandstands.
It is worth noting that on Friday, with any ticket (Pelouse or grandstand), you can access any grandstand (except for one-day-only grandstand tickets) and occupy an available seat.

How many days are the tickets valid for?

Most tickets are valid for the weekend. Three-day tickets do not have a discount if used for only one or two days. It is important to note that tickets are not nominative, so it is not necessary for the same person to attend all three days.

Is there a special rate or discount for groups?

Our ticket prices are official prices (unlike other websites that offer discounts on inflated prices). All group requests of more than 10 people will be individually reviewed by sending an email to: info(at)motogpspain.com.
All bookings for more than 10 people will benefit from a special detail.

Do I need my ID?

Only individuals who have purchased a JUNIOR/SENIOR ticket need to present their ID or another valid identification document to justify the reduced-price ticket at the circuit entrance.

If I buy my tickets in advance and cannot attend, what can I do?

Unfortunately, unused tickets are non-refundable. However, since they are not nominative, purchased tickets can be gifted to family or friends.

When will I receive my tickets?

The established delivery timeline for tickets will be indicated in the payment confirmation email. Tickets will be sent approximately one month before the Grand Prix.
This staggered delivery system offers a significant advantage: customers have some flexibility for modifications. For example, additional tickets can be added after the initial order if friends or family wish to join. In most cases (except for sold-out tickets or exceptional cases), added seats can be arranged TOGETHER.

Can I bring a picnic and/or drinks?

Yes, you can bring a typical picnic, such as sandwiches, etc. However, beverages in cans or glass bottles are strictly prohibited. Additionally, alcoholic beverages are not allowed in the venue.

A few days ago, I purchased a ticket and hotel package, and now a friend/family member wants to join. Can we stay at the same hotel and have adjacent seats?

For accommodation, there is no problem unless our allocation is exhausted closer to the Grand Prix. We can confirm an additional booking at the same hotel.
If tickets have not yet been sent, there is no issue either.
If tickets have already been sent, we will find the best solution, but yes, it is possible.

I placed an order on the website and did not receive the summary to make the payment. What should I do?

If you do not receive the email with the order summary and payment details after placing an order, the reasons could be:
– The email arrived but is in the “Spam” or “Junk Mail” folder. First, check these folders.
– The email could not be delivered because the email address was incorrectly entered on the order form. In this case, you must place a new order or provide us with the correct email address.

Which are the best grandstands for the Grand Prix?

All grandstands are well-located; there are no “bad” grandstands. Choosing a grandstand is a matter of preference (taste is subjective) but also depends on your budget. Ticket prices are related to how exciting the race section is or how large a fan base a specific rider may have in the area.

Can a paid and confirmed order be canceled?

Unfortunately, no. Refunds for both online and physical stores, as well as cancellations, are not possible. As mentioned earlier, tickets are not nominative and can be gifted or sold to family/friends.
We remind you that there is a basic cancellation insurance that covers serious cases such as hospitalization and/or the death of first-degree family members.

Are there handling fees charged by the agency?

Yes, there is a handling fee per order (not per ticket), although it is minimal.

Why? VIP tickets require personal handling, arriving at our office, where our staff packages and ships them. Our specialists provide personalized advice via phone, chat, and email.
Even with e-tickets, we dedicate time and expertise to assigning the best seats; once again, this is done by our qualified staff. We aim to reward customers who book their tickets in advance and differentiate ourselves from automated purchases where a machine assigns seats randomly.

Subject to changes.